Returns & Exchanges
At Kaviso, LLC, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in original, unused condition. Our goal is to ensure a seamless shopping experience from the moment you order until your items are safely in your hands.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, covering any previous shipping marks.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing